You can pick up the key either from SSN's office on campus or you can lock yourself in via the app if it is a key card and not a physical key at your student accommodation.

All information about key collection can be found here.

Locked out during daytime

1. If you lock yourself out, and have a key card for your student housing, you can easily lock yourself in via My key card on My Page or in the app. There you have the opportunity to open all the doors you have access to.
   
   (Opening from the web will not work if the internet on the building is down, so we do not recommend using the mobile as a permanent "key").

2. If you do not have a key card, you can contact your local SSN service office during opening hours.

3. Alternatively you can contact the welfare host at your student housing between 3pm and 10pm. The service is post-invoiced. The current price can be found in the price list (under "Lock-in daytime janitor/ resident assistant").
   
   Contact information for your welfare host can be found on My page or in the Student Sørøst app under the student housing service and My tenancy.

Locked out in the evening/night/weekend

If you have lost your key/locked yourself out outside of opening hours (or at weekends) and the resident assistant is not available, the security company can be contacted on +47 33 30 75 44. This service has a fee and will be invoiced (check the pricelist for current price).

The security company serves all campuses, except Rauland.

If you live in an SSN student housing with a key card, you can use My key card in the app or on My page via a web browser to open all the doors you have access to in your tenancy.

When you create your user account in the Student Sørøst app, you must use the same email address that you are registered with on SSN's My page. This is important for linking you to your tenancy so that you have access to unlock doors.

In the app, do the following:

1. Go to the Student Housing service.

2. Sign in with your My Page account if you are not already signed in.

3. Go to My Tenancy -> My Keycard.

4. Under My key card you will see all the doors you can open.

5. Press Open on the door you want to open.

6. The door will open!

PS. Remember to take your key card with you when you leave your apartment. If the app or My page is down or you do not have an internet connection, My key card will not work.

Read more about digital key / My keycard.

Report any defects immediately

If you discover faults or defects in your housing unit or common areas, please report them here in our contact form or on My page as soon as possible.

Read more about reporting damages and defects.

Critical errors or omissions?

In an emergency situation where the deficiencies is critical for the building or its occupants, please call SSN's emergency number 31 00 95 00.

In case of an accident, fire or other emergency, call the emergency numbers:

Fire: 110
Police: 112
Ambulance: 113
Emergency room: 116 117

Thank you for helping us!

Be prioritized in the queue

When you are already a resident with us, you will be prioritized on the waiting list if you apply to change housing unit. This can be a good solution if you don't feel comfortable in the housing unit you currently live in. Apply to change residence via My page.

Read more about application for change of housing unit.