Frequently asked questions: Moving in

Wed 07 Sep
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Find answers to frequently asked questions about things you are wondering about before you move in / when you have just moved into an SSN student housing.

About moving into student housing

Frequently asked questions about moving into SSN´s student housing.

In addition to clothing and personal belongings, you may want to bring:

  • Pillow, duvet, towels and bed-clothing

  • Plates, cups etc. and cutlery

  • Pots, pans and other kitchen equipment

  • Bucket, brush, cloths, for use in own accommodation and shared kitchen/bathroom

Removing furniture from the residence is not permitted, but you may bring additional furniture if there is room for it.

Buy bed linen package:

We can provide a bed linen package via SSN. The package contains: 

1 duvet
1 duvet cover
1 pillow
1 pillow cover
1 sheet
2 towels, one small and one large

See the price list for current price.

Please let us know if you would like to buy this package before your arrival, so we can deliver this to your room. You can place an order by e-mailing us at: [email protected]

The rent includes electricity, janitor services and internet (free additional service via USN). In the vast majority of our student housing in Porsgrunn, Bø, Notodden and Rauland, the use of shared laundry room is included in the rent.

How to pick up your key:

1. Visit your local SSN service centre:

When moving in, you can get your key from 13.00 on the first day of the contract. On the first days of the contracts, offices usually close at 14.00.

You can pick up your key on a different day than on the first day of the contract, but it must be picked up within our opening hours and within fourteen (14) days after the start of the contract.

Remember to bring valid ID (for example, bank card with photo, driver's license or passport).

Find your local service office.
Our opening hours.

NB! If your first day of contract is on a weekend or on a public holiday, you can get your key the next working day at 13.00. It's not possible to move in between Christmas Eve and New Year's Day, and during the week before Easter Sunday.

2. Lock yourself in via your mobile!

If you arrive at your new student residence outside our opening hours, you can lock yourself in via My page and "My key card". This applies to all our student housing buildings except Notodden, Rauland, Porsgrunn, Breisås and Grivi in Bø, and Åsgårdstrand in Vestfold. The key card function is activated on My page from 1pm on the day your contract starts.

Stop by the service office as soon as you can to pick up key card. We recommend that you always bring a key card when you leave your student housing. Unlocking the door from "My page" will not work if for instance the internet fails in the student housings building.

3. Someone you know can pick it up for you:

They will need an authorisation from you, or you may send us an email with the person’s name.

Th first rent must be paid

Before you can collect your key, you must have paid the first rent. The rent invoice is sent out at the end of each month. If you have not received your invoice before the start of the contract, you can contact [email protected]

If the payment has been made the last two to three days before you collect the key, you must present a receipt for paid rent, as it takes some time before the payment is registered in our system.

Picking up the key later?

Please notify us if you are not able to pick up your key within fourteen (14) days after the contract start date. If we do not hear from you, we may terminate the contract and offer the accommodation to someone else.

Use your mobile phone as a key!

Many of our student housing units have a key card lock system. If you rent a unit with key card system, you can easily lock yourself in via "My key card" on My page (both via browser and in the Student Sørøst app). Here you have the opportunity to unlock all the doors you have access to through your lease with SSN. This is also a feature you can use to open the door when having guests.

We still recommend that you always bring your key card when you leave your housing unit. Opening from the web will not work if the internet in the building or My page has downtime.

Report any defects immediately

If you discover faults or defects in the housing, we ask you to report to My page as soon as possible.

Help us discover faults or defects

We have many housing units to inspect, and we carry out regular inspections. The housings are also always checked before new tenants move in. Despite this, there may be errors and omissions that we do not succeed in registering. We are therefore dependent upon our tenants informing us of errors they discover.

Report as soon as possible

Complaints about any deficiencies or errors are made via My page in a reasonable time after moving in. At the same time, the tenant gives the lessor, or the lessor authorizes, the right to access the housing unit until the damage / fault has been rectified (cf. §8 in the rental agreement).

Furthermore, in the tenancy, messages and the need for repairs must be reported electronically via My page. The janitors department will correct the error / defect within two days. If it takes longer, a progress plan will be created which the tenant will be informed about. You will be able to follow the progress on My page. Where there is a need to establish emergency solutions, we will do our utmost to have it in place within five hours.

Critical errors or omissions?

In an emergency situation where the deficiensie is critical for the building or its occupants, please call SSN's emergency number 31 00 95 00.

In case of an accident, fire or other emergency, call the emergency numbers:

Fire: 110
Emergency room:
116 117

Thank you for helping us!

You create a user on My Page yourself.

On My Page, you can apply for student housing and health expence refund. This is also where you report faults and deficiencies in your student housing, or report noise etc. This is also where those of you with a key card can change the PIN code to your card, or even lock yourself in digitally.

You will also find an overview of your tenancy, such as an invoice for rent and you can apply for additional services such as storage or parking space. You see an overview of ongoing and previous applications.

If you have children in our student kindergarten, you can also see information about this on My page.

Remember to update your contact information on My Page, for example if you change your telephone number or get a new e-mail address. It is important that your contact information is up to date, so that we as the lessor can get in touch with you. We usually use e-mail or SMS when we send you information.

Yes, the vast majority of our housings are connected to the University's network, and the internet is a free additional service.

On the info page for your student housing, you can see what kind of connection you have in your housing unit.

NOTE! Once you are logged in to the network, you get the opportunity to log in for free at Schibsted (you must create a user) to read their online newspapers for free! Schibsted's newspapers are, for example, Aftenposten, VG, E24 and more.

You will find information about the network connection in your student housing by clicking into the correct property (where you live) under Our student housing. Scroll to Internet in the list.

In the event of connection problems, you can restart the router yourself.

Still no internet-connection? Our Technology department can assist you, send in your support inquiry via our contact form.

Yes, you need contents insurance 😉

You should provide a contents insurance when moving in to your own place, including student housing.

SSN as a lessor is responsible for keeping our buildings and our equipment insured, but you must ensure that you insure your personal assets, as these are not covered through SSN's insurance.

First of all: check if you are covered by your parents' insurance, before you take out your own contents insurance.

Why contents insurance?

Should unforeseen events such as a fire, water damage, burglary of your home or shed occur, this can lead to expenses and losses for you as a resident. You can use the contents insurance to limit your own financial loss in such cases. If you do not have contents insurance, you will have to pay for such extra expenses yourself. It can be expenses for temporary residence if your home becomes uninhabitable, or expenses for clothes, books, bicycles, PCs, etc. that you need on a daily basis.

The welfare hosts have a number of different tasks, which you can read about HERE.

The welfare hosts' contact information can be found at My page and on the info page for your student housing.

Trivselvertene does not allocate student housing and has nothing to do with the application process. Are you wondering how to apply for student accommodation? Read How to apply!

If you still have questions, you are always welcome to contact us!

We offer short-term rentals for distance learning students at Notodden and Grivi in ​​Bø.

Short-term rent means renting a housing unit with us for a very limited period of time, such as a week while you are at a gathering. If you want to rent student housing with us from, for example, January to June, this is not considered a short-term rental.

You apply for short-term rent on My page.

Read more about short-term rent.

International students must have money in a Norwegian bank account to apply for a student visa in Norway. SSN offers this service to international students, as it has proven difficult for international students to open a Norwegian bank account prior to receiving a D-number (which is given after the resident permit is granted).

For transferring the money, you need our bank address, IBAN and BIC / SWIFT:

Name of Bank: Sparebank 1 Sørøst-Norge (BV)
Bank address: Torvet 5, 3120 Nøtterøy
Account number: 2480 27 91131
Iban number: NO85 2480 27 91131

Account owner: Studentsamskipnaden i Sorost-Norge
Owners address: Raveien 189 B, 3184 Borre, Norway
Account title: Account foreign students

Please find the Residence permit bank account slip here.

Read more about the bank account for international students.

More about moving in

See all our frequently asked questions about student housing.