Any faults and defects in your student accommodation must be reported via My page.
We have a lot of student accommodations to inspect and do so on a regular basis, and particularly before new residents move in. Even so, there may be faults and defects that we fail to register. Therefore, we depend on our residents to inform us of faults and defects they discover.
Complaints about any defects or faults must be made via My Page within a reasonable time after you move in. When making reports/complaints, the resident implicitly grants the landlord, or a person authorised by the landlord, the right to access the property until the defect/fault is rectified (according to section 8.2 in the tenancy agreement).
Any other messages and requests for repair must be reported electronically via My Page. Our Operations Department will take care of such requests within two days. If it takes longer, the resident will be informed of further progress. On My page you can follow the inquiry and how it is handled. If it is necessary to make a temporary solution, we will try to make it in 5 hours.
Always call the emergency number first!
If the fault/defect is critical or may represent a hazard for the property or its residents, please call SSN's emergency number 31 00 95 00.
On My Page, you can apply for student housing and health expence refund. This is also where you report faults and deficiencies in your student housing, or report noise etc. This is also where those of you with a key card can change the PIN code to your card, or even lock yourself in digitally.
You will also find an overview of your tenancy, such as an invoice for rent and you can apply for additional services such as storage or parking space. You see an overview of ongoing and previous applications.
If you have children in our student kindergarten, you can also see information about this on My page.
Remember to update your contact information on My Page, for example if you change your telephone number or get a new e-mail address. It is important that your contact information is up to date, so that we as the lessor can get in touch with you. We usually use e-mail or SMS when we send you information.
Login/register on My page.