Where do I get the key?

Wed 10 Aug
Unsplash/Boligartikler/Flytte inn og ut/pexels-george-becker-792034_eay3wx

Yay! Your own key to your own home! The key card is either ready for you in your room, or you must collect it from SSN's service office.

To retrieve your key, you may proceed as follows:

Many of our student residences offers lock-in via My page

If you arrive at your new student residence outside our opening hours, you can lock yourself in via My page and My key card. You can also access this in the Student Sørøst app under the Student Housing service. Remember to create a user account with the same e-mail address as on My page!

With My key card you can open all doors to which you have been given access (external doors, doors to common rooms, storage rooms, laundry etc. - in addition to the door to your room, of course:).

Who does this apply to?

This applies to all our student housing buildings except Notodden, Rauland, Porsgrunn, Breisås and Grivi in Bø, Klokkergården and Åsgårdstrand in Vestfold.

The key card function is activated on your My page from 1:00 pm on the day your contract starts.

Key card at your room when you move in

If you are going to live at Campus Ringerike Student Housing, Vestsiden or Papillon in Kongsberg, Campus Bø Student Housing or any housing in Drammen, you will find your key card in an envelope with other information INSIDE your room. Simple and flexible for you, as you can lock yourself in with My key card and don't have to think about opening hours in the service office.

Get a key card as well!

If you have not received a key card in your room, you should visit the service office as soon as you can to collect your key card.

We recommend that you always bring a key card when you leave your student housing. Unlocking the door from "My page" will not work if you don´t have internet or My page is down.

  • When moving in, you can get your key from 1.00 pm on the first day of the contract. On the first days of the contracts, offices usually close at 2.00 pm.

  • You can pick up your key on a different day than on the first day of the contract, but it must be picked up within our opening hours and within fourteen (14) days after the start of the contract.

  • Remember to bring valid identification (for example, bank card with photo, driver's license or passport).

NB! If your first day of contract is on a weekend or on a public holiday, you can get your key the next working day at 1.00 pm.

It's not possible to move in between Christmas Eve and New Year's Day, and during the week before Easter Sunday.

They will need an authorisation from you, or you may send us an email with the person’s name.

Important! Invoice must be paid

The first rent invoice has to be paid before picking up your key. It takes approximately 2-3 days before payment is registered in our system.

Read more about rent in our Frequently asked questions: Housing.

Please bring a receipt when picking up the key if you paid the first invoice just a few days before moving in.

Picking up the key later?

Please notify us if you are not able to pick up your key within fourteen (14) days after the contract date.

If we do not hear from you, we may terminate the contract and offer the accommodation to someone else.

Read the answers to frequently asked questions about moving in.