Where do I get the key?

Mon 06 Dec
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Yay! Your own key to your own home! Pick up the key at your local service office on campus. Remember to get it within fourteen days from the start of your contract.

To retrieve your key, you may proceed as follows:

  • When moving in, you can get your key from 1.00 pm on the first day of the contract. On the first days of the contracts, offices usually close at 2.00 pm.

  • You can pick up your key on a different day than on the first day of the contract, but it must be picked up within our opening hours and within fourteen (14) days after the start of the contract.

  • Remember to bring valid identification (for example, bank card with photo, driver's license or passport).

NB! If your first day of contract is on a weekend or on a public holiday, you can get your key the next working day at 1.00 pm.

It's not possible to move in between Christmas Eve and New Year's Day, and during the week before Easter Sunday.

Many of our student residences offers lock-in via My page

If you arrive at your new student residence outside our opening hours, you can lock yourself in via My page and My key card. You can also access this in the Student Sørøst app under the Student Housing service. Remember to log in with the same user account as on My page!

Who does this apply to?

This applies to all our student housing buildings except Notodden, Rauland, Porsgrunn, Breisås and Grivi in Bø, Klokkergården and Åsgårdstrand in Vestfold.

The key card function is activated on your My page from 1:00 pm on the day your contract starts.

Get a key card as well!

Stop by the service office as soon as you can to pick up key card. We recommend that you always bring a key card when you leave your student housing. Unlocking the door from "My page" will not work if you don´t have internet or My page is down.

What is My page?

They will need an authorisation from you, or you may send us an email with the person’s name.

Important! Invoice must be paid

The first rent invoice has to be paid before picking up your key. It takes approximately 2-3 days before payment is registered in our system.

Read more about rent in our Frequently asked questions: Housing.

Please bring a receipt when picking up the key if you paid the first invoice just a few days before moving in.

Picking up the key later?

Please notify us if you are not able to pick up your key within fourteen (14) days after the contract date.

If we do not hear from you, we may terminate the contract and offer the accommodation to someone else.