Frequently asked questions: Health

Thu 29 Sep

Find answers to your questions about SSN Health's offers.

Frequently asked questions: Health

You can receive reimbursements for several different out of pocket health expenses. To see what services are included in the arrangement, read the Guidelines for health expense refunds. Here you can also find information about the amounts you can have refunded, as well as general information and information regarding appealing against decisions.

If you have paid your semester fee and are a student at the University of South-Eastern Norway (USN), Fagskolen i Viken, Kongsberg, Fagskolen i Vestfold and Telemark or Stavern Police College, you may apply for health expense refunds.

Read more about health reimbursement.

Guidelines for health expense refunds.

You fill out the application form after logging in or registering at My page.

International students may use GP services in the host municipality. Read more about GP on Helsenorge.

How to get an appointment?

International students can get an appointment with the GP in one of three ways: 

  1. By contacting a GP in the city and asking for an appointment. 

  2. By contact the municipality, who will help you to find a GP who can offer a consultation. 

  3. If urgent medical attention is required: Contact the emergency care unit (116 117) or call 113 if it is critical.

Students from EU/EEA countries or Switzerland:

Students from an EU/EEA country or Switzerland are entitled to necessary medical attention at treatment locations associated with the public health service. Upon presentation of a European Health Insurance Card you will be charged the same amount as Norwegians pay for the same health service.

Students from countries outside the EU/EEA:

Students from countries outside the EU/EEA are not entitled to coverage for costs of medical treatment from the Norwegian National Insurance scheme and are not entitled to get their medical expences compensated. Students in this category must pay the excess/fee when using GP services in accordance with the standard tariff for patients not covered by the National Insurance scheme for each appointment/consultation.

Additional services such as taking blood samples or other medical procedures/tests are not included in this example. Students from outside the EU/EEA must pay the full cost of GP visits and seek a refund from their private travel insurance policy.

You book the first appointment yourself in our online booking system.

NB. You need a D-number for online booking! Don't have a D-number? Call our Healthline at +47 31 00 84 44 to get help with booking.

  • Choose the campus you study at.

  • Then choose whether you want a digital or physical initial conversation.

  • Feel free to select "First available time" to see this. Click on the desired date and then time.

  • You will now be asked the question: "Do you want to book this appointment?" Select YES.

  • You will now be asked to enter your social security number. Once this has been registered, you will receive an SMS from SSN Helse, with a code to authenticate you. Enter the code and log in.

  • Your appointment will now be confirmed.

  • Later, you may change or cancel your appointment in the same booking system.

Cancel appointment?

If you already use the counselling service and need a new appointment, you can call our Healthline between 8.30 am and 2 pm: +47 31 00 84 44.

Are you a new user of the counselling service? Read more about how to book the first appointment here.

You cancel your appointment where you booked your first appointment - in Physica Timebestilling. You can also call our Healthline if you need help with cancelling.

Read more about canceling an appointment here.

No, you do not have to pay to go to a psychologist / therapist at SSN Health. The service is free and an important part of SSN's welfare services for you who are a student in Southeast Norway.

The offer applies to students who have paid the semester fee to SSN and can present a valid student ID.

NB! If you cancel an appointment with SSN Health too late (you must cancel no later than 24 hours before), you will receive a fee.

If you arrive at a closed door with the therapist / psychologist, you can leave your telephone number with the service consultant in the SSN service office and you will receive a phonecall from us.

Find your service office and see the opening hours here.