Where do I get the key?

Visit your local service centre within opening hours to pick up the key.

How to pick up your key:

1. Visit your local service centre:

When moving in, you can get your key from 14.00 on the first day of the contract. On the first days of the contracts, offices that usually close at 14.00 will stay open one extra hour. 

If you want to pick up your key after the first contract day, you must do so within office hours

See the list of our local service centres.

If your first day of contract is on a weekend or on a public holiday, you can get your key the next working day at 14.00. It's not possible to move in between Christmas Eve and New Year's Day, and during the week before Easter Sunday.

Important: The first invoice has to be paid before picking up your key. It takes approximately 2-3 days before payment is registered in our system. Please bring a receipt when picking up the key if you paid the first invoice just a few days before moving in.

2. Someone you know can pick it up for you:

They will need an authorisation from you, or you may send us an email with the person’s name.

Picking up the key later?

Please notify us if you are not able to pick up your key within fourteen (14) days after the contract date.

If we do not hear from you, we may terminate the contract and offer the accommodation to someone else.