How to pick up your key:
1. Visit your local service centre:
When moving in, you can get your key from 13.00 on the first day of the contract. On the first days of the contracts, offices usually close at 14.00.
You can pick up your key on a different day than on the first day of the contract, but it must be picked up within our opening hours and within fourteen (14) days after the start of the contract.
If your first day of contract is on a weekend or on a public holiday, you can get your key the next working day at 13.00. It's not possible to move in between Christmas Eve and New Year's Day, and during the week before Easter Sunday.
The first invoice has to be paid before picking up your key. It takes approximately 2-3 days before payment is registered in our system. Please bring a receipt when picking up the key if you paid the first invoice just a few days before moving in.
2. Someone you know can pick it up for you:
They will need an authorisation from you, or you may send us an email with the person’s name.
Picking up the key later?
Please notify us if you are not able to pick up your key within fourteen (14) days after the contract date.
If we do not hear from you, we may terminate the contract and offer the accommodation to someone else.