We have a lot of student accommodations to inspect and do so on a regular basis, and particularly before new residents move in. Even so, there may be faults and defects that we fail to register. Therefore, we depend on our residents to inform us of faults and defects they discover.
Complaints about any defects or faults must be made via My Page within a reasonable time after you move in. When making reports/complaints, the resident implicitly grants the landlord, or a person authorised by the landlord, the right to access the property until the defect/fault is rectified (according to section 8.2 in the tenancy agreement).
Any other messages and requests for repair must be reported electronically via My Page. Our Operations Department will take care of such requests within two days. If it takes longer, the resident will be informed of further progress. On My page you can follow the inquiry and how it is handled. If it is necessary to make a temporary solution, we will try to make it in 5 hours.
Critical faults or defects?
Outside the switchboard's opening hours, you may call our security service company on
+47 33 30 75 44. The same applies when needed to be locked in at night/weekend. (This service will be invoiced, check the pricelist for the current cost).
In the event of a crisis involving the building you are living in, such as fire, a serious water leak or situations where lives are at risk, please contact our emergency number +47 31 00 95 00.
Thank you for helping us!