We register name, personal identification number, telephone number, the details of conversations, subjects you address, solutions and the direction to be followed.
As healthcare personnel, we are obliged to keep documentation pursuant to the Healthcare Personnel Act, chapter 8, section 39 - our legal grounds for processing of personal data are therefore statutory.
Registration of such data is necessary for the provision of health services. We collect, process and store only the data relevant and necessary in relation to the purposes described above.
For more detailed information, please read the Regulations relating to patient records.
We do not pass on personal data to other parties, and your personal data will not be distributed to third parties. Exemptions to this may apply in relation to public authorities legally permitted to obtain personal data.
Records shall be deleted when no longer assumed to be of value for the purpose of medical assistance. If data in records is not subsequently to be stored pursuant to the Archives Act or other legislation, they shall be deleted. In practice, this will imply 10 years after the last entry in the records.
As a main rule, you are entitled to access to your records and have the right to a copy on request. If the records contain incorrect or lacking information, you can request that the record be rectified or deleted. In such an event, you shall contact us and inform us where the error lies and how it can be rectified. We will reply to your request within 30 days. If your request is rejected, you can file a complaint with the County Administrator.
You are also entitled to file a complaint with the Norwegian Data Protection Authority regarding any issues relating to the processing of your personal data.